How To Track Your Service Repair With Samsung Without Loggin In

In-home

In-Dwelling Service

Accommodate for a Samsung Certified Technician to visit you at dwelling house. All repairs utilise Samsung 18-carat parts. Your technician will follow enhanced COVID-19 safety protocols.

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In-Dwelling house Service

Request service

Respond a few questions well-nigh the issue with your product so that we can conform for the right technician with the right parts.
Confirm

A Samsung Certified Technician will call you within 2 business days to confirm your date time.
Repair

Your technician volition assist in diagnosing, troubleshooting and/or repairing your issue.

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Walk-In Service

Make a walk-in or curbside appointment at a repair center by y'all. All repair centers follow enhanced COVID-19 safe protocols.

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Walk-In Service

Asking service

Tell usa about your issue and schedule a visit at a repair center by you.
Back upwards

Ensure your device is updated and backed up earlier your visit.
Repair

Repairs utilize genuine Samsung parts and most are completed in under an hour
Consummate

Payment will be processed upon completion.

Mail-in

Post-In Service

Stay home and transport your smartphone, tablet or wearable to us for a repair.

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Mail-In Service

Asking service

Tell us virtually your issue and we'll provide a repair cost estimate and a shipping characterization.
Transport

Back up your device, print your label, and pack and drib off with UPS.
Status

If our technicians make up one's mind a different repair is needed in one case we receive the device, an email volition be sent with updated pricing and an option to return your device at no charge.
Complete

Repairs are usually done within 3-v business days of delivery to the repair facility, and will be shipped back via UPS.

Commonly asked questions

How much volition my repair cost?

The specifics of your repair price volition vary based upon your diagnosis, warranty status, and repair-type selected. Yet, phone screen replacements, commonly the all-time solution for cracked Galaxy phone screens, have set prices at Samsung Repair locations. Discover your device's estimate screen replacement cost here

What information exercise I need before starting time my repair asking?

It is ever helpful to have your product model number, series number, or IMEI (the unique identifying number used for mobile phones) before outset your repair. Click hither to larn how to find yours.

Practice I need a Samsung Account to commencement a repair request?

Signing in to or creating your own Samsung Business relationship is the all-time way to create a repair asking then that you tin receive our highest-level of personalized service. However, you can besides create repair requests as a Guest for walk-in and in-home service. Currently, mail-in service requires the use of a Samsung Account.

My product is working fine, but I am missing a role. What can I practise?

Shopping on Samsung Parts , an authorized distributor of Samsung parts and accessories, may provide you with what you need.

How practise I update or check my warranty status?

You can check your warranty status by signing into your Samsung Account on the peak right of the folio. Once you lot are signed in, look under 'My Products' to encounter the status of all your registered products. If we have an incorrect warranty date, just click 'Review Warranty' and upload proof of purchase and we can update your condition.

β When trading in a Galaxy device to buy a Galaxy S21 device. For a express time only, on Samsung.com/Store Samsung App, pre-club or purchase a new qualifying Milky way device ("Qualifying Purchase"), send in your qualifying trade-in device to Samsung through the Samsung Trade-In Programme, and if Samsung determines your trade-in device meets all eligibility requirements, you lot will receive a merchandise-in credit specific to your qualifying trade-in device to apply toward your Qualifying Buy. Device models that currently qualify for trade-in and merchandise-in credit amounts associated with those models are available on Samsung.com and the Shop Samsung App; eligible models and amounts may change at Samsung's sole discretion. To exist eligible for trade-in, your qualifying device must meet all Trade-In Plan eligibility requirements, which include, but are not limited to, that the device powers on, holds a charge, and does not ability off unexpectedly; has a operation display; has no breaks or cracks in the screen (unless a cracked screen offer applies); has no breaks or cracks in the case; has no liquid impairment (whether visible or not); has no other defects that get beyond normal wear and tear; is not on a blackness list; has a verified FCC ID; has been reset to mill settings; has all personal information removed; has all software locks disabled; and is endemic past you (leased devices are non eligible). Predictable merchandise-in value will be practical as a credit at time of buy, but, if yous exercise not transport in your trade-in device inside 15 days of receipt of your Qualifying Purchase, you will be charged back for the merchandise-in credit practical to your purchase, or if you lot send in your merchandise-in device within 15 days of receipt of your Qualifying Buy merely Samsung determines your device does not run into all eligibility requirements, you lot will be charged back for the trade-in credit practical to your purchase minus $25. Participation in this program does non excuse you from contracts with your carrier or retailer (or whatsoever related payments or fees) for the device that was traded in. Limit 1 trade-in per Qualifying Purchase. Samsung reserves the right to change or discontinue this offer at whatever time. The Trade-In Program cannot exist combined with whatever other Samsung, carrier or retailer promotions, discounts, or offers unless specifically provided for in the terms and weather of such offers. Additional terms, including terms that govern the resolution of disputes, use. Click here to learn more. Show Less